FAQ

Questions?

About UTIs

What is a urinary tract infection (UTI)?

What does the kit test for?

About the kit

Where can I get a Scanwell kit?

When should I receive my order?

What comes with a Scanwell kit?

Why do I need to do a test?

About the app

How do I download the app?

How does the app work?

Why do you need camera access?

Who can use Scanwell?

When is the ideal time to test?

I'm having trouble scanning the test strip. What do you recommend for a successful scan?

Who reviews my results to write me a prescription (if necessary)?

My test came back negative, but I have UTI symptoms. Do I still have a UTI?