We've partnered with CRIC to offer their patients at-home urine testing for kidney disease. Learn more.

FAQ

Questions?

About UTIs

What is a urinary tract infection (UTI)?

What does the kit test for?

About the kit

Where can I get a Scanwell kit?

When should I receive my order?

What comes with a Scanwell kit?

About the app

How do I download the app?

How does the app work?

Why do you need camera access?

About testing

Why do I need to do a test?

When is the ideal time to test?

I'm having trouble scanning the test strip. What do you recommend for a successful scan?

My test came back negative, but I have UTI symptoms. Do I still have a UTI?

Who reviews my results to write me a prescription (if necessary)?

Who can use Scanwell?